Real-time Business Intelligence with Collabaro's KPI and Customer Reporting
In today’s fast-paced business world, data is everything. Businesses need real-time data and insights to make informed decisions and stay competitive. Collabaro’s KPI and customer reporting feature provides businesses with the real-time business intelligence they need to make data-driven decisions and stay ahead of the competition.
With Collabaro’s KPI and customer reporting feature, businesses can track key performance indicators (KPIs), customer-specific SLA management, contract profitability, and other metrics. This feature provides businesses with a single version of the truth, reducing errors and saving time.
KPIs are essential for businesses to track their performance and identify areas for improvement. Collabaro’s KPI feature provides businesses with a range of metrics, including the number of incidents, service requests, site visits, and remote interventions. Businesses can also track their first-time fix and SLA met rates, the average time to attend and resolve incidents, service revenue per technician hour, and more. These metrics can be applied to customer groups and branches/depots, providing businesses with a complete picture of their performance.
Customer-specific SLA management is another key feature of Collabaro’s KPI and customer reporting feature. With this feature, businesses can view how long they take to respond and fix job requests based on agreed service levels. This provides businesses with a clear understanding of how they are performing against their customers’ expectations.
Contract profitability is another important metric that businesses need to track. Collabaro’s KPI and customer reporting feature provides businesses with the ability to track hours spent versus contract assumptions to calculate profitability and evaluate renewal terms. This helps businesses to optimise their field service operations and improve their bottom line.
Collabaro’s KPI and customer reporting feature is also designed to be customisable. Businesses can create their own KPIs and reports that are specific to their business needs. This feature provides businesses with the flexibility to track the metrics that matter most to them and make data-driven decisions based on real-time data.
In conclusion, Collabaro’s KPI and customer reporting feature provides businesses with real-time business intelligence that is essential for success in today’s fast-paced business world. By tracking key performance indicators, customer-specific SLA management, contract profitability, and other metrics, businesses can make informed decisions and stay ahead of the competition. With the ability to customise KPIs and reports, businesses can track the metrics that matter most to them and optimise their field service operations.
If you’re interested in learning more about how Collabaro can help your business with field service management, schedule a demo today.