Careers
We build amazing products
We're a fast growing company looking for talented individuals who can help us make software better.
Why come and work for us?
Want to be part of something great? Within the next twelve months we'll be creating jobs at our new offices on the Jubilee Campus. We've chosen the University of Nottingham to be our base, taking full advantage of the great talent within the graduate pool, state of the art facilities and industry connections. Railston & Co Ltd is an Equal Opportunity Employer who values diversity in the workplace. We are always looking for great talent. Please get in contact if you feel that you could contribute to our success. Apply to join the Collabaro team. See the open positions below:
Railston & Co Perks
Flexible schedule - Work from Home
Flexibility is increasingly becoming a desired perk and we recognise that finding a work life balance is important especially in a Post Covid world.
Apple or PC, you choose
Are you an Apple Fan or a PC nut? Relax, we totally get it. For some it's black and white, which is why we give you the choice.
Paid Holidays + that special day!
Between 20 & 25 days paid holiday plus your birthday as paid leave. We think you should celebrate that special day and so its on us. So, switch off and enjoy that extra day.
Free Company Events
Company events are part of our employee engagement strategy and great way to get to know one another, share fresh ideas, build relationships, boost morale and improve motivation.
Competitive Salary
Your salary will be competitive and depend on the duties we expect you to perform, your experience, responsibilities, range of skills, and your educational background if relevant to the position.
Professional Development
We beleive growth drives happiness at work, so we encourage all members of staff to undertake some form of further training paid for by the company.
Come And Work With Us
If you think you have the right mindset to work between home and the office, if you can multitask, think on your feet and work in a team then send us your CV.
Customer Service Coordinator
We are looking for a Customer Service Coordinator to assist with the planning, coordination and delivery of our professional services. The person needs to be able to build and maintain relationships with customers, working to continuously improve our level of service by ensuring that our customer requirements and organisational service targets are met.
Key Responsibilities:
– Providing a high level of professional customer service to all clients and staff at all times
– Coordination of support services and training via telephone, Teams or Zoom
– Act as the first point of contact for all customer queries
– Management of support tickets via Freshdesk or email
– Investigating issues and resolving them to a successful conclusion with attention to detail
– Daily management of administrative tasks with a high level of accuracy and attention to detail
– Producing and updating service-related documentation
– Produce weekly and monthly reports for clients
– Building relationships with colleagues and other teams within the business.
Key Experience:
– A minimum of 2 years experience in a customer service-related role
– Previous experience in a support/software-related business would be advantageous, although not essential as training will be provided
– Confident when liaising with colleagues, clients and third parties of all levels both over the phone and email
– Ability to prioritise tasks and meet deadlines
– Ability to work both independently and as part of a team
– A strong desire to keep learning and developing their understanding of IT Systems and keep up to date with new technology and systems that will benefit the business.
The role is available as a hybrid position with WFH 3 days a week and 2 days in the office if desired.
This is a fantastic opportunity to join a thriving business that is a leader within its field. We offer an excellent salary plus benefits.
CVs are being reviewed, so please apply now for immediate consideration.
Customer Service Coordinator
We are looking for a Customer Service Advisor to work with our Customer Services team to assist in the coordination and delivery of our professional services. The person needs to be able to build and maintain relationships with customers, working to continuously improve our level of service by ensuring that our customer requirements and organisational service targets are met.
Key Responsibilities:
– Providing a high level of professional customer service to all clients and staff at all times
– Act as the first point of contact for all customer queries
– Coordination of support via telephone, Teams or Zoom
– Engaging with support tickets via Freshdesk or email
– Investigating issues and resolving them to a successful conclusion with attention to detail
– Daily management of administrative tasks with a high level of accuracy and attention to detail
– Building relationships with colleagues and other teams within the business.
Key Experience:
– A minimum of 1 years experience in a customer service-related role
– Previous experience in a support/software-related business would be advantageous, although not essential as training will be provided
– Confident when liaising with colleagues, clients and third parties of all levels both over the phone and email
– Ability to prioritise tasks and meet deadlines
– Ability to work both independently and as part of a team
– A strong desire to keep learning and developing their understanding of IT Systems and keep up to date with new technology and systems that will benefit the business.
The role is available as a hybrid position with WFH 3 days a week and 2 days in the office if desired.
This is a fantastic opportunity to join a thriving business that is a leader within its field. We offer an excellent salary plus benefits.
CVs are being reviewed, so please apply now for immediate consideration.