Careers

Building amazing products

We’re a fast growing company always on the look out for talented individuals who can help us make software better.

Railston & Co Ltd is an Equal Opportunity Employer who values diversity in the workplace. We are always looking for great talent. Please get in contact if you feel that you could contribute to our success.

Apply to join the Collabaro team. See the open positions below:

Flexible schedule - Work from Home

Flexibility is increasingly becoming a desired perk and we recognise that finding a work life balance is important especially in a Post Covid world.

Apple or PC, you choose

Are you an Apple Fan or a PC nut? Relax, we totally get it. For some it's black and white, which is why we give you the choice.

Paid Holidays + that special day!

Between 20 & 25 days paid holiday plus your birthday as paid leave. We think you should celebrate that special day and so its on us. So, switch off and enjoy that extra day.

Free Company Events

Company events are part of our employee engagement strategy and great way to get to know one another, share fresh ideas, build relationships, boost morale and improve motivation.

Competitive Salary

Your salary will be competitive and depend on the duties we expect you to perform, your experience, responsibilities, range of skills, and your educational background if relevant to the position.

Professional Development

We beleive growth drives happiness at work, so we encourage all members of staff to undertake some form of further training paid for by the company.

"We have been using Collabaro for more than six years now, and I continue to be impressed with value it delivers to our business and the quality of support we receive"

David Fletcher

Managing Director, GEV Group

"From our very first planning meeting through to the implementation of Collabaro, we have appreciated the hands-on approach, ownership and can do attitude of Railston & Co Ltd"

Collabaro | Your go-to-platform to track and organise remote teams Get Started Today

James Twigg

Managing Director, TIS Ltd

“In our business, there’s always a bit of a gap between the ideas in the main office and what really happens out in the field. Using Collabaro has helped us close that gap.”

James Rothwell

Project Manager, Windtex Ltd

1 x Customer Service Coordinator

Customer Service Coordinator

We are looking for a Customer Service Coordinator to assist with the planning, coordination and delivery of our professional services. The person needs to be able to build and maintain relationships with customers, working to continuously improve our level of service by ensuring that our customer requirements and organisational service targets are met.

Key Responsibilities:

– Providing a high level of professional customer service to all clients and staff at all times

– Coordination of support services and training via telephone, Teams or Zoom

– Act as the first point of contact for all customer queries

– Management of support tickets via Freshdesk or email

– Investigating issues and resolving them to a successful conclusion with attention to detail

– Daily management of administrative tasks with a high level of accuracy and attention to detail

– Producing and updating service-related documentation

– Produce weekly and monthly reports for clients

– Building relationships with colleagues and other teams within the business.

Key Experience:

– A minimum of 2 years experience in a customer service-related role

– Previous experience in a support/software-related business would be advantageous, although not essential as training will be provided

– Confident when liaising with colleagues, clients and third parties of all levels both over the phone and email

– Ability to prioritise tasks and meet deadlines

– Ability to work both independently and as part of a team

– A strong desire to keep learning and developing their understanding of IT Systems and keep up to date with new technology and systems that will benefit the business.

The role is available as a hybrid position with WFH 3 days a week and 2 days in the office if desired.

This is a fantastic opportunity to join a thriving business that is a leader within its field. We offer an excellent salary plus benefits.

CVs are being reviewed, so please apply now for immediate consideration.

1 x Customer Service Advisor

Customer Service Coordinator

We are looking for a Customer Service Advisor to work with our Customer Services team to assist in the coordination and delivery of our professional services. The person needs to be able to build and maintain relationships with customers, working to continuously improve our level of service by ensuring that our customer requirements and organisational service targets are met.

Key Responsibilities:

– Providing a high level of professional customer service to all clients and staff at all times

– Act as the first point of contact for all customer queries

– Coordination of support via telephone, Teams or Zoom

– Engaging with support tickets via Freshdesk or email

– Investigating issues and resolving them to a successful conclusion with attention to detail

– Daily management of administrative tasks with a high level of accuracy and attention to detail

– Building relationships with colleagues and other teams within the business.

Key Experience:

– A minimum of 1 years experience in a customer service-related role

– Previous experience in a support/software-related business would be advantageous, although not essential as training will be provided

– Confident when liaising with colleagues, clients and third parties of all levels both over the phone and email

– Ability to prioritise tasks and meet deadlines

– Ability to work both independently and as part of a team

– A strong desire to keep learning and developing their understanding of IT Systems and keep up to date with new technology and systems that will benefit the business.

Careers

Building amazing products

We’re a fast growing company always on the look out for talented individuals who can help us make software better.

Railston & Co Ltd is an Equal Opportunity Employer who values diversity in the workplace. We are always looking for great talent. Please get in contact if you feel that you could contribute to our success.

Apply to join the Collabaro team. See the open positions below:

Why work for us

Flexible schedule - Work from Home

Apple or PC, you choose

Paid Holidays + that special day!

Free Company Events

Competitive Salary

Professional Development

Come And Work With Us

Customer Service Coordinator

Key Responsibilities:

– Providing a high level of professional customer service to all clients and staff at all times

– Coordination of support services and training via telephone, Teams or Zoom

– Act as the first point of contact for all customer queries

– Management of support tickets via Freshdesk or email

– Investigating issues and resolving them to a successful conclusion with attention to detail

– Daily management of administrative tasks with a high level of accuracy and attention to detail

– Producing and updating service-related documentation

– Produce weekly and monthly reports for clients

– Building relationships with colleagues and other teams within the business.

Key Experience:

– A minimum of 2 years experience in a customer service-related role

– Previous experience in a support/software-related business would be advantageous, although not essential as training will be provided

– Confident when liaising with colleagues, clients and third parties of all levels both over the phone and email

– Ability to prioritise tasks and meet deadlines

– Ability to work both independently and as part of a team

– A strong desire to keep learning and developing their understanding of IT Systems and keep up to date with new technology and systems that will benefit the business.

The role is available as a hybrid position with WFH 3 days a week and 2 days in the office if desired.

This is a fantastic opportunity to join a thriving business that is a leader within its field. We offer an excellent salary plus benefits.

CVs are being reviewed, so please apply now for immediate consideration.

Customer Service Coordinator

Key Responsibilities:

– Providing a high level of professional customer service to all clients and staff at all times

– Act as the first point of contact for all customer queries

– Coordination of support via telephone, Teams or Zoom

– Engaging with support tickets via Freshdesk or email

– Investigating issues and resolving them to a successful conclusion with attention to detail

– Daily management of administrative tasks with a high level of accuracy and attention to detail

– Building relationships with colleagues and other teams within the business.

Key Experience:

– A minimum of 1 years experience in a customer service-related role

– Previous experience in a support/software-related business would be advantageous, although not essential as training will be provided

– Confident when liaising with colleagues, clients and third parties of all levels both over the phone and email

– Ability to prioritise tasks and meet deadlines

– Ability to work both independently and as part of a team

– A strong desire to keep learning and developing their understanding of IT Systems and keep up to date with new technology and systems that will benefit the business.

The role is available as a hybrid position with WFH 3 days a week and 2 days in the office if desired.

This is a fantastic opportunity to join a thriving business that is a leader within its field. We offer an excellent salary plus benefits.

CVs are being reviewed, so please apply now for immediate consideration.

See how we're travelling sustainably!

At Collabaro, we understand the impact that our business can have on the environment, and we are committed to taking steps to reduce that impact and operate in a more sustainable manner.